Frequently Asked Questions

Here is a list of the most frequently asked questions by guests.

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Please Call (262) 248-6647 for more details.

Guests may check in at 3:00 PM and customary check out time is 11:00 AM, late check outs may be available for an additional fee. Late check outs are rarely available for any Friday night stay and never between Memorial Day and Labor Day. Guests may request their parking pass anytime after 11:00 AM, on their day of arrival.

Any Suite reservation may cancelled up to two weeks in advance and the entire deposit will be returned. All reservations are billed for the entire stay at the time of reservation or booking. Any cancellations occurring with less than two weeks  notice, are not eligible for any refund.

Sorry, we do not allow any pets.

No, we do not charge a resort fee.

Minimum stay requirements may apply at select times.  Never hesitate to call directly, whether early or late in the process. We can often accommodate your requests or put you on our waiting list, which often works out.  Peak holiday weekends are quite often fully booked, up to four weeks in advance, so never delay if a particular date is critical to your plans.

We are located in downtown walking distance to all shops, beach and restaurants.

We have an indoor pool and hot tub available from 7 am to 10:00 pm. Every Suite also has a generous two person Jacuzzi tub in their bathroom.

Breakfast is available in our Breakfast room from 7:00 to 10:00 a.m. each morning. Our selections include typical breakfast choices:  hot eggs, meat, potato as well as breakfast bars, cereal, oatmeal, fruit, toast and yogurt. Beverages include coffee, tea and orange juice.  Our tables are social distanced.  Guests are welcome to return to their Suites with breakfast or sit on one of our decks to enjoy their morning meal.

Yes, we offer gift certificates all year round. Gift certificates can be purchased by calling 262-248-6647.

Yes, we have corporate rates all year round. Please call the hotel for details.

We do not have an onsite restaurant.  We are within easy walking distance to at least 15 dining choices in downtown Lake Geneva. Our reservation staff is always happy to share their current dining recommendations.

Yes, we offer a variety of packages including golf, spa, skiing, adventure, family and romance. Visit our Lake Geneva Packages page for more information.

Our romance packages generally require that we be provided three days notice, to ensure they can be properly executed. Some Romance Package examples can be seen in the images of of our Suites.  Romance Packages are delivered at three different levels or tiers.  Tier three $ 159,99, Tier two 139.99 and Tier one 99.99, further information will be provided upon request if your interested. Romance packages requested with less than three days notice, simply can not be guaranteed.

Daily reservation discounts may be available through our reservation staff. Please call our all Suite Hotel directly at (262)248-6647.

All 33 suites have 1 private bedroom with a queen or king size bed as well as a queen size sofa sleeper in the living room. All suites have a max capacity of 4 persons.

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Call us at (262) 248-6647 or Email

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